1. Booking Terms and Conditions
Upon submission of the booking application and the payment of a deposit equivalent to one week’s rent, a room offer email will be sent to the applicant. Subsequently, the holding deposit paid will go towards the initial rent payment once the applicant formally enters into a tenancy agreement with dwell. A bond payment, amounting to 4 weeks’ rent, is also required to be settled within 7 days from the issuance of the room offer email. This bond payment is lodged with the CBS (Consumer and Business Services) in accordance with the Residency Tenancy Act.
Within 48 hours from the time the payment of the holding deposit is made, applicant can cancel the application and obtain a refund of the holding deposit, less an administrative fee of $50. After the 48 hours, the holding deposit will not be refunded, with the exception of first-year students who did not secure a university offer or a visa*.
To withdraw an application, you will need to submit your intention to withdraw in writing to us at StayEastEnd@dwellstudent.com.hk.
*Relevant supporting documents must be submitted. Other terms and conditions may apply. For more details, please refer to our FAQ.
2. Cancellations received before the signed Residential Tenancy Agreement commencement date
3. Cancellations received after the signed Residential Tenancy Agreement commencement date
4. First Year Domestic Students
If you are a first-year domestic student or a student studying for the first time at University, or transferring from a University outside of Adelaide (“First Year Student”), dwell East End will release any qualifying First Year Domestic Student from their residential tenancy agreement should you not receive an offer to study at your chosen institute.
Cancellation requests should be sent to StayEastEnd@dwellstudent.com.hk
5. CANCELLATION OF AN AGREEMENT – DUE TO NO VISA (International Students)
As an Eligible international student, you can enter into a Residential Tenancy Agreement at dwell East End before receiving and accepting an offer to study at University, with the knowledge that you may apply to terminate your Residential Agreement with limited liability. If you are an international student (students coming from overseas), dwell East End will release any qualifying international students up to and including the first 14 days of your lease agreement.
What should I do if I am declined a Visa?
If you are notified by Department of Immigration that you have not received a Visa to study in Australia
Cancelation by dwell
At any time during or prior to the commencement of your residential tenancy agreement, we may (at our complete discretion, but otherwise to the extent permitted by the law of the Relevant State) cancel your booking if any of the following occurs:
(a) the information you provide as part of the booking process is false or misleading; or
(b) you fail to comply with your obligations in these Booking Terms and Conditions.
In this case, to the extent permitted by the law of the Relevant State, we may retain any holding deposit and/or any other amounts you have paid to us.
1. Booking Terms and Conditions
Upon submission of the booking application and the payment of a deposit equivalent to one week’s rent, a room offer email will be sent to the applicant. Subsequently, the holding deposit paid will go towards the initial rent payment once the applicant formally enters into a tenancy agreement with dwell. A bond payment, amounting to 4 weeks’ rent, is also required to be settled within 7 days from the issuance of the room offer email. This bond payment is lodged with the Rental Tenancy Bond Authority (RTBA) in accordance with the Residency Tenancy Act.
Within 48 hours from the time the payment of the holding deposit is made, applicant can cancel the application and obtain a refund of the holding deposit, less an administrative fee of $50. After the 48 hours, the holding deposit will not be refunded, with the exception of first-year students who did not secure a university offer or a visa*.
To withdraw an application, you will need to submit your intention to withdraw in writing to us at StayVMC@dwellstudent.com.hk.
*Relevant supporting documents must be submitted. Other terms and conditions may apply. For more details, please refer to our FAQ.
2. Cancellations received after the signed Residential Tenancy Agreement commencement date
3. Cancellations received after the signed Residential Tenancy Agreement commencement date
4. First Year Domestic Students
First-year domestic student or a student studying for the first time at University, or transferring from a University outside of Melbourne (“First Year Student”) can enter into a Residential Tenancy Agreement at dwell before receiving and accepting an offer for admission to study. dwell will release any such qualifying First Year Student from their Residential Agreement subjected to the following conditions:
Once the proper documentation is received by dwell, the Residential Agreement will cease. The liability under the Residential Agreement will be limited to the Residential Fees and other charges payable under the Residential Agreement from the contract start date to the date dwell Management receives the Resident notification.
Cancellation requests should be sent to StayVMC@dwellstudent.com.hk
5. Cancellation of an agreement – due to no VISA (International Students)
Eligible international students can enter into a Residential Tenancy Agreement at dwell before a VISA is granted by the relevant government authority with the knowledge that Residential Tenancy Agreement can be terminated with limited liability. dwell will release any qualifying international students (students coming from overseas), up to and including the first 14 days from the start date of the Residential Tenancy Agreement.
What should I do if I am declined a Visa?
If you are notified by Department of Immigration that you are not granted a Visa to study in Australia
Cancelation by dwell
In this case, to the extent permitted by the law of the Relevant State, we may retain any holding deposit and/or any other amounts you have paid to us.